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Provides AUTO/CASUALTY claims service via internal channels (phone/email/fax/mail/other electronic channels) to members and third party customers.
Adjusts moderately complex auto claims.
Severity of claims includes soft tissue losses involving neck injury, back injury, and Personal Injury Protection (PIP)/ Medical Payments (MP).
Acquires and applies developing knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, and USAA claim handling process and procedures.
Collaborates with team members to resolve issues and to identify appropriate issues for escalation.
Partners and/or directs vendors and internal business partners to facilitate claims resolution.
Supports workload surges and/or Catastrophe Operations as needed to include working significant overtime during designated CATs.
High School Diploma
General Equivalency Diploma
1 or more years Auto Liability/Casualty adjusting experience
Developing knowledge of auto claims contracts
Acquisition and maintenance of insurance adjuster license within designated number of attempts.