Overview of Position: Production Specialist- is responsible for preparing all products to a level that meets Krispy Kreme standards and in turn, satisfying the customer. This includes preparing the dough, the yeast brew, the glaze, and the fillings. Additionally, product specialists monitor all products and attempt to correct any problems that occur during the production process. Responsibilities Principal Duties and Responsibilities: Production Producing a finished product that meets Krispy Kreme standards Preparing all ingredients necessary for doughnut production - brew, dough, glaze, fillings and icings - using the correct formula Completing a proper production schedule on a regular basis, always seeking to minimize waste Maintaining a correct dough schedule to ensure product freshness Storing doughnuts properly Keeping records of proper times and temperatures for all products prepared Accurately weighing ingredients, measuring liquids, mixing and frying doughnuts Monitoring proofer, fryer, and other equipment to guarantee all settings are correct Restocking for next shift Walking the line to monitor all production functions & product quality Equipment Operation Operating doughnut-making equipment and adhering to the company product standards identified in the Product Specialist Employee Training Manual Operating processing equipment and adhering to the company product standards identified in the Processing Specialist Employee Training Manual Utilizing basic trouble-shooting and problem-solving steps Practicing preventative maintenance and fixing any problems that arise Maintain sanitation standards in production area including production equipment Safety and Sanitation Maintaining a clean, neat uniform at all times Complying with all safety and sanitation standards Practicing clean as you go techniques to maintain a clean work area including trash removal Guest Service Display excellent customer service skills to promote store atmosphere Offer product samples to customers at GMs discretion Related Skills Assisting retail operations as needed, following the guidelines identified in the Sales Specialist Employee Processing Training Manual Cross training for other essential store function duties as needed Leadership Promoting teamwork among fellow employees Maintaining a sincere, courteous demeanor with employees and customers Working with management and key staff to improve performance and implement new initiatives Other duties as assigned Qualifications Essential skills and Experience Basic literacy and math skills Working knowledge of weights and measurements Ability to identify numbers Ability to read clocks and tell time Excellent customer service skills Attention to detail Ability to reach equipment Organizational and problem solving skills Pass a pre-employment criminal background check Nonessential skills and Experience: High school diploma or equivalent preferred Physical Demands and work environment: Physical Activity The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Carrying Bending Stooping Grasping Standing Twisting Lifting Walking Communicating with customers and co-workers Sweeping Writing Mopping Packing doughnut boxes Physical Requirements Lifting up to 75 pounds frequently or up to 50 pounds constantly Pulling a cart that may hold multiple 50 lb bags of mix Using cleaning materials and equipment Ability to reach the counter Must be able to grasp products without crushing Visual/Audible Acuity Requirements Must be able to read product boxes, labels and measuring devices Working Conditions: The worker is subject to inside environmental conditions Un air conditioned production areas may reach temperatures of 100 degrees for more that one hour Worker is subject to noise in the production/ processing area to the extent that they may have to shout to be heard Krispy Kreme supports a diverse and drug-free workplace. EOE. E-Verify Employer. Associated topics: cashier, courtesy, customer, customer service, customer service representative, delivering, retail cashier, retail sales consultant, sales, shop Associated topics: cajera, client service, counter, customer service associate, customer service representative, retail customer service, retail sales associate, retail sales consultant, shop, store associate
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.